TIME IS MONEY,

CVAs PROTECT BOTH

THROUGH UNCOMPROMISING SERVICES COMMITMENT.

When your machine stops, so does your operation. Every minute matters and you deserve a partner with a plan ready to help you protect them all. That’s where our Services Commitment comes in, an exclusive within Cat® Customer Value Agreements (CVAs).

The Services Commitment in a CVA protects more than your equipment; it protects your time and bottom-line. With quick parts availability and timely-priority repairs, you get more than a plan on paper. You get built-in accountability. That’s a CVA.

OUR SERVICES

COMMITMENT

NEXT-DAY PARTS & TWO-DAY REPAIR

You can think of a CVA as a machine’s care and support plan, customizable to protect your investment and help you get the most from your machine, tailored to your exact operation and budget needs, backed by fast, reliable-parts availability and dependable, priority-repairs… that’s our Services Commitment.

NEXT-DAY PARTS

– OR WE PAY UP TO $1,000 IN CAT CREDITS

. INCLUDED IN ALL CVAs .

Whether you’re in need of genuine Cat parts for common repairs to get your machine back up and running or for routine maintenance, both Convenience and Performance CVAs include Next-Day Parts. Ensuring the maintenance, common repair and wear parts you need are on the shelf and ready when you need them. If we’re unable to get your parts to you by the end of the following business day, you’ll receive up to $1,000 in Cat Credits.*

Here’s how it works:

• All Cat CVAs include next-day availability of maintenance, wear and repair parts.
• If your parts don’t arrive by the next business day, or your requested delivery date you’ll receive up to $1,000 in Cat credits.
• No waiting, no guessing and no surprises.

TWO-DAY REPAIR

– OR WE PAY $1,000 IN CAT CREDITS

. ONLY PERFORMANCE CVAs .

Downtime isn’t part of your plan, but when you partner with Ohio Cat for your maintenance and common repair services through a Performance CVA, your machine’s uptime is protected with Next-Day Parts and Two-Day Repair, getting you back to work by minimizing downtime and maximizing performance. If there are any delays, you get paid up to $1,000 in Cat Credits.*

Here’s how it works:

• CVAs with dealer labor include repair service for common repairs on machines completed within two business days from initial contact. Time commitments for major repairs may vary.
• If your common repair is delayed beyond two days or the agreed completion date, you’ll receive USD $1,000 in Cat Credits.
• Gain peace of mind with the assurance that your equipment and crew can get back to work, fast.