PARTS.CAT.COM (PCC) FAQ – Ohio Cat

PARTS.CAT.COM (PCC) FAQS

Q: How can I find out what year my CAT equipment was manufactured?

A: Have a parts.cat.com account? Then you’re all set to use the Cat® Central mobile app too! Once your equipment is verified by a Cat dealer, you’ll find the build date listed under the Equipment section in the app.

With a parts.cat.com account and your equipment serial number, you can also find the year of manufacture for your equipment by following these steps below:

1. Sign in to your cat.com account.
2. Select SIS from the main header menu.
3. Enter your serial number in the Serial Number search field and select the navigation icon. The equipment model, equipment serial number, and the equipment build date will appear under the Product Configuration The equipment build date will include the year of manufacture for your equipment.

For help finding the serial number on your equipment click here.

If you have any issues finding your equipment build date, or if you do not have a parts.cat.com account, our support team can assist you. Please select the Cat® logo at the top of this page to be redirected to our available support options.

Q: How do I reset my password for Parts.Cat.Com?

A: We know how easy it can be to forget! Reset your password following the steps below:

1. On parts.cat.com, select Sign In and then choose Sign In again
2. Enter your Username and select Continue
3. Select Forgot Password? and you will be prompted to send a verification code to the email associated with the account
Note: Check the junk/spam folder, ensure the correct username was entered, and that the email is the email address associated to the account if you do not receive the email to your inbox within a couple of minutes
4. Copy the verification code from your email
5. Enter the code into the verification code field and select Verify
6. Create your new password

Q: How do I update my email address on Parts.Cat.Com?

A: Update the email address on your account following the steps below:

1. Sign in to your parts.cat.com account
2. Select your name and choose Personal Information
3. Next to the email address, select Edit
4. Update the email address field and select Save Changes

Q: How do I schedule service for my CAT equipment?

A: Your local Cat® dealer can assist with all service inquiries for your equipment. To initiate a service request, follow the steps below:

1. Sign in to your parts.cat.com account
2. Select My Equipment under your name
3. From the equipment line, select the three-dot menu, and choose Request Service
4. Complete the necessary fields and select Request Service
5. Review the details on the confirmation page and choose Yes to confirm. Your request will be reviewed by your dealer, and they will be in contact with you per your selected contact method.

If the Request Service option is not available for your equipment or for other inquiries related to service, please reach out to PCC@ohiocat.com or 440-838-8672 directly for assistance.