THE QUALITY YOU EXPECT.
THE SERVICE YOU DESERVE.
THE QUALITY YOU EXPECT.
THE SERVICE YOU DESERVE.
Rapid Response was created to provide a predictable, flat-rate service experience for many common equipment issues. Instead of worrying about separate travel charges, mileage costs, and diagnostic labor, Rapid Response includes remote diagnostics, travel time and mileage costs, and up to two hours of on-site troubleshooting and repair labor for one simple rate of $585.
Contact your nearest Ohio Cat location or Product Support Sales Rep today!
If the issue can be diagnosed and recommended repair(s) can be resolved within the included 2-hour service window, your total service labor cost remains $585.*
By utilizing remote diagnostics, fault code analysis, telematics data, and machine health information before dispatch, our team can often begin troubleshooting before a technician ever arrives on-site.
The result is faster response times, better technician preparedness, reduced downtime, and a simpler path to getting your equipment back to work.
Rapid Response leverages remote diagnostics, fault code analysis, telematics data, and machine health information to begin troubleshooting before a technician is dispatched. If on-site support is needed, a dedicated Rapid Response technician can often respond the same day, arriving better prepared to diagnose and resolve issues quickly, helping minimize downtime and maximize machine uptime.
Rapid Response is recommended, but not limited to, the following conditions:
Simply put, not all repairs require the same service. For years, many field service requests followed the same path regardless of complexity. Rapid Response was created to provide customers with a faster, more efficient solution for troubleshooting fault codes and failures, performance and machine health diagnostics, and common basic repair needs.
By combining remote diagnostics, dedicated service resources, and a simple flat-rate structure, customers can receive quicker support while often reducing overall service costs.
Rapid Response is available now, and you may be offered our flat-rate Rapid Response field service solution during your next service request. If not, be sure to ask if Rapid Response is the right first step towards your repair diagnosis! Depending on availability and location, Rapid Response technicians may be available as soon as the same day of your initial service request.
Rapid Response Service is available for a flat rate of $585 and includes remote diagnostics, travel time, mileage, and up to two (2) hours of on-site troubleshooting and repair labor. If the machine issue can be diagnosed and repaired within the included two-hour service window, labor charges will not exceed the flat-rate fee. Parts, consumables, and any labor required beyond the initial two (2) hours are not included and will be billed separately at applicable Ohio Cat rates.
Rapid Response Service is designed to address many common equipment diagnostics, troubleshooting, maintenance, and repair needs; however, not all repairs or service requests are appropriate for Rapid Response. Certain conditions, machine configurations, locations, safety requirements, or repair complexities may require standard field service resources, additional labor, or alternative service solutions. Ohio Cat reserves the right to determine the appropriate service method based on the nature of the repair. Contact your nearest Ohio Cat location or Product Support Sales Representative for complete program details and to determine whether Rapid Response Service is the right solution for your equipment needs.
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