Dispatcher - REQ ID 6604
Posted June 6, 2026
Category(s): Cleveland | Ohio Cat | Full-Time
FindYOURfit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career – See what opportunities await today!
Ohio CAT is hiring a Dispatcher to coordinate equipment service operations, with a strong focus on parts sourcing and ordering. In this role, you’ll work closely with customers and internal teams to ensure timely communication, manage work approvals, and provide accurate updates on parts status.
You’ll help ensure the right parts are available to support repairs and maintenance, minimizing downtime and improving efficiency. Clear, professional, and timely communication with customers and team members is essential for success in this role.
COMPETENCIES:
- Strong work ethic with good organizational and basic office skills.
- Comfortable using computers and familiar with Microsoft Office programs (Word, Excel, Outlook, etc.).
- Friendly and professional communication style with a focus on helping customers.
- Ability to stay organized and handle multiple tasks in a fast-paced environment.
JOB QUALIFICATIONS:
- High School Diploma or equivalent required.
- 1–3 years of customer service, administrative, or office experience preferred.
- Strong communication skills with the ability to interact positively with customers and team members.
- Willingness to learn and grow in a service-focused role.
- Experience in equipment, service, or a related industry is a plus, but not required
PHYSICAL REQUIREMENTS:
- Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling
- Standing/Sitting Up and down stairs, standing, sitting, and climbing into machines
- Dexterity Normal
- Repetitive Motions: Frequent movement requiring hands, wrists, and fingers.
- The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
BENEFITS:
- 401(k) Match and Employer Discretionary Contribution.
- Two different Health Insurance options.
- Includingan HSA health insurance optionwith a zero-employee payroll contribution and an employer contribution of $1,200.00 per year.
- Dental and Vision Insurance.
- Life Insurance, Short-Term Disability, and Long-Term Disability.
- Scholarship opportunities for employees’ spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
- Base pay plus annual bonus potential
- Company Success Share bonuses
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.
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