Cat Credits FAQ | Ohio Cat

Q: What is Cat® Rewards?

A: Cat Rewards is a program that allows enrolled customers to earn rewards, including Cat Credits, when making eligible purchases.

Q: Do I need a Cat® Commercial Account to earn credits?

A: Some promotions may require a Cat Commercial Account. You can access additional financing options and offers by applying for your Cat Commercial Account now.

Q: How do I receive my Cat® Credits?

A: You’ll receive an electronic certificate via email from Cat Financial after earning credits through a promotion or rewards program.

Q: How do I use Cat® Credits in-store?

A: Simply:

Print your certificate or display it on your phone

Present it at a participating Cat dealer at checkout

Q: How do I use Cat® Credits online?

A: When shopping on:

parts.cat.com/ohio
Cat Central app

Enter your certificate number at checkout and apply the Cat Credits as payment.

Q: What can I purchase with Cat® Credits?

A: Cat Credits can be used for:

Parts – Genuine Cat parts

Repairs & Rebuilds – Maintenance and machine rebuilds

Services – Including Customer Value Agreements (CVAs) and extended protection

Work Tools & Attachments – Equipment add-ons

Rentals – Cat machines and equipment

Q: What purchases are not eligible?

A: Cat Credits cannot be used for:

New or used equipment purchases

Personal, family, or household items

Dealer house accounts

Paying down existing debt

Q: Do Cat® Credits expire?

A: Yes. Most Cat Credits expire within one year, though some (such as Cat Rewards credits) may have different expiration timelines.

Q: What happens if I don’t use Cat® Credits in time?

A: Unused Cat Credits are forfeited after the expiration date and cannot be recovered.

Q: Can Cat® Credit expiration dates be extended?

A: No. Expiration dates cannot be extended by Caterpillar or Cat dealers.

Q: What if my Cat Credits are lost or stolen?

A: Lost or stolen credits are not recoverable. Treat your certificate like cash.

Q: Are Cat® Credits considered cash?

A: No. Cat Credits are not legal tender and cannot be exchanged for cash or gift cards.

Q: Can I transfer Cat® Credits to someone else?

A: No. Cat Credits are non-transferable and can only be used by the recipient listed on the certificate.

Q: Is there a limit to how many Cat® Credits I can use at once?

A: Yes, there are online limits:

Registered users: Up to $10,000 per transaction

Guest users: Up to $2,500 per transaction

Availability may vary by Cat dealer.

Q: Can I use Cat® Credits outside my country?

A: No. Cat Credits can only be used in the country where they were issued.

Q: Can I use Cat® Credits for financing or account balances?

A: No. Cat Credits cannot be applied to existing debt, including Cat Financial balances.

Q: What happens if I return an item purchased with Cat® Credits?

You will not receive cash back.

If the Cat Credits have not expired, the value may be restored to your credit balance.

The original expiration date still applies.

Q: Will I need to verify my identity?

A: Yes, in some cases. A Cat dealer may request:

Photo ID

Business ownership verification

Authorization proof (if someone is redeeming on your behalf)

The Breakdown:

Cat Credits work like a discount, not cash.

They can only be used on business-related Cat purchases.

They expire and cannot be extended.

They are non-transferable and country-specific.

Misuse (e.g., applying them to debt or non-qualifying purchases) is not allowed.

Caterpillar is not responsible for lost, stolen, or unused Cat Credits.

CAT® Credits FAQ – Ohio Cat

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