OUR PLANNED MAINTENANCE PROMISE

HERE’S HOW IT WORKS:

While a machine is under a CVA, we ensure your Preventative Maintenance parts are on the shelf when you need them, and any planned PM services are completed on-time – or we pay:

– If you need a maintenance part as soon as the next business day and we can’t get it to you, you’ll receive a Cat Credit for the value of the part, up to a maximum of $1,000.

– Any scheduled PM Service not completed when guaranteed, you’ll receive $250 per day that service has not been completed, up to a maximum of $1,250.

OUR DOWNTIME RESPONSE PROMISE

HERE’S HOW IT WORKS:

Machines under a CVA that includes dealer-performed service receive priority scheduling for repair services resulting from unexpected downtime, as well as guaranteed next-day availability for common repair parts. If you don’t get your common repair parts and priority service scheduling by the end of the second business day, we’ll pay:

– In the occurrence of unplanned downtime, we make sure you receive your required common repair part(s) by the end of the second business day. If not, you’ll receive a Cat Credit for the value of the part, up to a maximum of $1,000.

– If a field service technician is not available or an in-shop service appointment is not scheduled by the end of the second business day, you’ll receive a credit of $350 per day, up to a maximum of $2,100.

CONTACT THE OHIO CAT CVA TEAM

TO REQUEST COVERED SERVICES

OR TO LEARN MORE ABOUT THE RIGHT CVA FOR YOUR BOTTOM LINE.

Any calls made outside of standard business hours will automatically be routed to our emergency service for dispatch. Alternatively, you contact your Ohio Cat CVA Representative or your Product Support Sales Representative.