PARTS WHEN PROMISED OR WE PAY. THAT’S A CVA.

Now, with a Cat® Customer Value Agreement (CVA), your Genuine Cat Parts will be on the shelf when you need them. And if your maintenance parts aren’t there by the end of the next business day or repair parts aren’t there by the end of the second business day, you’ll receive a Cat Prepaid Credit for the value of the parts up to $1000.

As part of our services commitment with a CVA, your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover costs by giving you Cat Credit for the value of the late part up to $1,000 USD*. Plus, we offer a 2nd day technician response time to fix unplanned repairs, so you can get back to earning. Click the button below to see how it works or watch the video to learn more.

PARTS WHEN PROMISED – OR WE PAY

HERE’S HOW IT WORKS:

OUR PARTS AVAILABILITY COMMITMENT

• Let us know when you need the missing part, and we’ll make sure it’s on the shelf.
• If you need a maintenance part as soon as the end of the next business day and we can’t get it, you will receive a Cat Prepaid Credit for the value of the part up to $1000.
• If you have a CVA with dealer-performed service and need a repair part, we’ll get it to you as soon as the end of the second business day. If we don’t, you’ll receive a Cat Prepaid Credit for the value of the part up to $1000.

OUR SERVICE RESPONSE TIME COMMITMENT

Just as we’re committed to meeting the needs of our customers, CVAs are designed to meet the needs of your operation. You need your machine up and running as much as possible, which depends on fast and quality service. With the Service Response Time commitment, your CVA ensures you get:

• Priority Appointment Scheduling so you get an appointment scheduled right away and at the next available slot.
• Diagnostics Before Arrival so your service appointment runs as quickly as possible once we’re on-site.
• Progress Updates so your team knows exactly when a machine is being serviced and how soon you can get it back up and running.

CONTACT OUR CVA TEAM TO LEARN MORE: