Technology Solutions Technician - REQ ID 5307

FindYOUR fit at SITECH (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career – See what opportunities await today!

JOB SUMMARY:

The purpose of this position will be to perform product repair/maintenance for various products while also supporting our customers and assisting in the management of all customer contact information within our software systems, mainly DBS (dealer business system). The objectives of this position are to fulfill service repair obligations to SITECH Ohio customers promptly through the management of service processes and written procedures. This includes, but is not limited to repairs, technical support, training, customer relations (phone & in-person), and documentation.

JOB QUALIFICATIONS:

• A High School diploma or equivalent is required.
• Must have a two-year Technical Degree or a minimum of two years of experience in electronics, mechanical, or optical service repairs.

COMPETENCIES:

• Must possess mechanical/electrical aptitude.
• Ability to prioritize work based on customer requirements, while obtaining service goals and objectives.
• Excellent verbal and written communication skills.
• Strong computer skills, including Word, Excel, and Outlook.
• Ability to install programs, copy files, and download/upload upgrades to a variety of equipment.
• Good time management skills, and analytical decision-making skills, and can work with minimal supervision.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Three options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Forty (40) pounds Lift/Carry and Fifty (50) pounds lift and pulling. Up and downstairs, standing, sitting, and climbing onto/into machines. Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.